Shipping & Delivery
Shipping & Delivery
Shipping is FREE for orders delivered to Hong Kong and Macau.
Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
Approximate delivery times
|Cost***||Major areas||Signature required?|
|Same Day Delivery *||FREE||Same Day (Excludes certain areas**)||Yes|
|Standard Delivery||FREE||2-3 business days||Yes|
*Subject to placing your order before specific cut-off time.
**Same Day Delivery excludes the following areas: Discovery Bay, Clear Water Bay, HKUST, Kam Tin Yuen Long, Kei Ling Ha Lo Wai Sai Kung, Sai Keng Tsuen Sai Sha Road, Sai Kung, Tam Mei Yuen Long, Tung Chung, Mid-level and the Peak.
***Please note that all costs are converted to local currency based on daily exchange rate.
Hong Kong Same Day Delivery
Orders placed and confirmed between 00:00am and 10:00am (Monday to Friday), same day delivery services will be provided. Orders to offices in major Hong Kong districts will be delivered before 7pm (please ensure courier access), orders with home addresses will be delivered before 10pm.
Please note that a signature is required for delivery. Please make sure the recipient is available to sign for the parcel.Mobile phone or daytime contact number is required in order that courier could reconfirm with recipients prior to delivery for speedy service.
To avoid charge for redispatch service upon failure or change of delivery destination, delivery to workplace address is recommended.
Hong Kong Standard Delivery
Orderd placed and confirmed between 10:01am and 11:59pm, standard delivery services will be provided. You can expect to receive your order shipped via Hong Kong Post delivery services within 2-3 days to most areas within Hong Kong.
Please note that a signature is required for delivery. We suggest that you ship your parcel to your workplace if no one is at home during the day to sign for your delivery.
Macau's approximate delivery time
|Cost*||Major areas||Remote areas||Signature required?|
|Standard Shipping||FREE||4-6 business days||7-10 business days||Yes|
|Express Shipping||HK$195||2-3 business days||2-3 business days||Yes|
Macau Standard Delivery
You can expect to receive your order within 4-6 business days. Please note that a signature is required upon delivery. We suggest that you ship your parcel to your workplace if no one is at home during the day to sign for your delivery.
Macau Express Shipping
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
For HK$195, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Please note that fragrance or home scent orders cannot be sent via express shipping.
Shipping costs are converted to local currency based on the daily exchange rate.
Larger haircare products are considered "heavy goods," that require special handling, thus incurring a surcharge.
The surcharge applies to haircare items of 250ml or more, as shown below:
|Haircare Volume||Surcharge per Item|
|Below 250ml||NO SURCHARGE|
*Surcharges are converted to local currency based on daily exchange rate
Courier Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.
|List of Countries with Prepaid VAT Courier Delivery|
Postal Delivery with Prepaid VAT
Orders shipped to the following countries can be shipped using a special postal service.
|List of Countries with Prepaid VAT Postal Delivery|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway, Egypt and Thailand.