Returns & Cancellations
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us 7days after receipt. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
We are happy to refund postage costs if the item is defective or sent due to our error.
Your refund will be completed via the original payment method, excluding the delivery costs.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded, we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.
Any unredeemed voucher can be returned within 3 working days (Monday - Friday) after purchase.
Beyond 3 working days after purchase, Strawberrynet is unable to accept any claims for refund. Strawberrynet promises to refund a voucher if the location goes out of business, an event gets postponed, cancelled, or any other reasons a business won't accept your unredeemed voucher.
Strawberrynet reserves the right to amend these conditions at its own discretion without prior notice.
Any disputes or complaints relating to the service voucher shall be resolved directly between customers concerned and the supplier.
In case of any dispute, the decision of Strawberrynet shall be final.